Proper Operation
Learn how your appliance is supposed to operate so you can determine if it is malfunctioning.


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Leaking Pump Seal

When the water pump seal fails, the water will continue to drain or recirculate but an unacceptable quantity will go on the floor.

Procedure for Gathering Failure Confirmation Data

Water pumps will normally only leak when they are pumping water. A good time to check for a pump leak is when the washer is agitating or draining. Get a flashlight and shine it under the washer. Look for water dripping down from the right rear corner of the machine. Water leaking from this area is caused by a leaking pump or hoses. We will now go in for a closer look.

  1. Unplug the washer and insert the three-prong plug in three holes of the four-hole diamond on the rear of the cabinet, just below the console.
  2. Remove the drain hose from the drain and hook it over the control console.
  3. Move the washer out from the wall about 20 inches. Tilt the washer back against the wall. Rock the rear legs out until the washer is leaning against the wall in a stable position. Just for insurance, prop something very solid under the front of the cabinet. Car jack stands or blocks of wood work nicely. Just remember that this is a shortcut for gaining access to the bottom of the washer but you can be seriously hurt if the washer falls on you!!
  4. Look for water droplets on the pump base. Water pump seals can fail and allow water to seap out just below the water pump pulley.
  5. If the water pump is the cause of the leak, you will need to replace it.